Freight Operations Executive
Anonymized
Role Overview
Job Description
Purpose of the Job
[To be defined by the organization]
Key Responsibilities
Operations Management
- Coordinate international sea freight (FCL, LCL, Breakbulk) and air freight shipments
- Arrange bookings with ocean carriers, airlines, and overseas agents
- Plan cargo collection, consolidation, transportation, and final delivery
- Monitor shipments from origin to destination and provide proactive updates
- Resolve operational issues and implement corrective actions to minimize delays
- Ensure compliance with agreed transit times and service standards
Documentation & Compliance
- Prepare, review, and process all shipping documentation, including:
- Bill of Lading (B/L)
- Air Waybill (AWB)
- Commercial Invoice
- Packing List
- Certificate of Origin
- Customs and export/import documentation
- Ensure documentation complies with local customs regulations and international trade requirements
- Maintain accurate shipment records and operational files
Customer Service
- Serve as the primary point of contact for assigned customers
- Provide shipment status updates and respond promptly to customer inquiries
- Manage customer expectations and resolve service-related issues
- Build and maintain strong customer relationships to ensure high service quality
Coordination
- Liaise with shipping lines, airlines, customs brokers, trucking companies, port and airport authorities, overseas agents, and other logistics partners
- Coordinate with internal departments including Sales, Customs Clearance, Finance
- Ensure smooth communication among all stakeholders throughout the shipment lifecycle
Cost Control & Financial Management
- Verify supplier invoices and operational charges
- Prepare shipment files for customer invoicing
- Monitor transportation costs and identify opportunities for operational efficiency
- Ensure profitability targets are met while maintaining service quality
Compliance & Quality
- Ensure compliance with company policies, customs regulations, and international shipping standards
- Support continuous improvement initiatives within the operations department
- Follow health, safety, security, and quality management procedures
Job Requirements - Experience and Education
- Bachelor's degree in business or any other field
- 3-4 years of relevant working experience in the Freight Forwarding industry
- Experience in operations and broad knowledge of regulations
- Cargowise experience preferred
- Excellent MS office skills: Word, Excel and PowerPoint
- Good command in professional emails writing
Leadership Behaviors
- Setting a clear direction
- Simplification
- Growth mindset
- Innovation
Skills
- Communication Skills
- Teamwork
- Time Management
Job Details
- Location: Oued Smar, Algiers, Algeria
- Industry: Transportation, Logistics, Supply Chain and Storage
- Job Level: Senior Executive
- Contract Type: Full-time
- Function: Supply Chain
Purpose of the Job
[To be defined by the organization]
Key Responsibilities
Operations Management
- Coordinate international sea freight (FCL, LCL, Breakbulk) and air freight shipments
- Arrange bookings with ocean carriers, airlines, and overseas agents
- Plan cargo collection, consolidation, transportation, and final delivery
- Monitor shipments from origin to destination and provide proactive updates
- Resolve operational issues and implement corrective actions to minimize delays
- Ensure compliance with agreed transit times and service standards
Documentation & Compliance
- Prepare, review, and process all shipping documentation, including:
- Bill of Lading (B/L)
- Air Waybill (AWB)
- Commercial Invoice
- Packing List
- Certificate of Origin
- Customs and export/import documentation
- Ensure documentation complies with local customs regulations and international trade requirements
- Maintain accurate shipment records and operational files
Customer Service
- Serve as the primary point of contact for assigned customers
- Provide shipment status updates and respond promptly to customer inquiries
- Manage customer expectations and resolve service-related issues
- Build and maintain strong customer relationships to ensure high service quality
Coordination
- Liaise with shipping lines, airlines, customs brokers, trucking companies, port and airport authorities, overseas agents, and other logistics partners
- Coordinate with internal departments including Sales, Customs Clearance, Finance
- Ensure smooth communication among all stakeholders throughout the shipment lifecycle
Cost Control & Financial Management
- Verify supplier invoices and operational charges
- Prepare shipment files for customer invoicing
- Monitor transportation costs and identify opportunities for operational efficiency
- Ensure profitability targets are met while maintaining service quality
Compliance & Quality
- Ensure compliance with company policies, customs regulations, and international shipping standards
- Support continuous improvement initiatives within the operations department
- Follow health, safety, security, and quality management procedures
Job Requirements - Experience and Education
- Bachelor's degree in business or any other field
- 3-4 years of relevant working experience in the Freight Forwarding industry
- Experience in operations and broad knowledge of regulations
- Cargowise experience preferred
- Excellent MS office skills: Word, Excel and PowerPoint
- Good command in professional emails writing
Leadership Behaviors
- Setting a clear direction
- Simplification
- Growth mindset
- Innovation
Skills
- Communication Skills
- Teamwork
- Time Management
Job Details
- Location: Oued Smar, Algiers, Algeria
- Industry: Transportation, Logistics, Supply Chain and Storage
- Job Level: Senior Executive
- Contract Type: Full-time
- Function: Supply Chain