Customer Support Specialist
Anonymized
Role Overview
Department:
Global Customer Support
Location:
Algeria
Description
To be added
Key Responsibilities
Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
Excellent oral and written communication skills for French, English and Arabic languages.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 48 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Show more
Show less
Niveau hiérarchique
Non pertinent
Type d’emploi
Temps plein
Fonction
Autre
Secteurs
Services et conseil en informatique
Les recommandations augmentent vos chances d’obtenir un entretien chez inDrive
Voir qui vous connaissez
**Détails de l'offre :**
- **Lieu de travail :** Algiers, Alger, Algérie
- **Secteur d'activité :** Services et conseil en informatique
- **Niveau de poste :** Non pertinent
- **Type de contrat :** Temps plein
- **Fonction :** Autre
Global Customer Support
Location:
Algeria
Description
To be added
Key Responsibilities
Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
Excellent oral and written communication skills for French, English and Arabic languages.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 48 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Show more
Show less
Niveau hiérarchique
Non pertinent
Type d’emploi
Temps plein
Fonction
Autre
Secteurs
Services et conseil en informatique
Les recommandations augmentent vos chances d’obtenir un entretien chez inDrive
Voir qui vous connaissez
**Détails de l'offre :**
- **Lieu de travail :** Algiers, Alger, Algérie
- **Secteur d'activité :** Services et conseil en informatique
- **Niveau de poste :** Non pertinent
- **Type de contrat :** Temps plein
- **Fonction :** Autre